Shipping & Returns

At Pure Note, customer satisfaction is important to us. We aim to provide a smooth shopping experience, from placing your order to receiving your favorite fragrance. Please review our shipping and returns policy below.

1. Shipping Policy

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during holidays or busy periods.

Delivery Times

Order processing: 1–3 business days
Estimated shipping: 5–10 business days
Total estimated delivery: 6–13 business days

Delivery times are estimates and may vary depending on your location, shipping carrier, weather conditions, and other unexpected delays.

Shipping Costs

Applicable shipping charges will be displayed at checkout before you complete your purchase. Free shipping may be available on eligible orders or during special promotions.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information when available. Please allow time for tracking updates to appear.

Incorrect Addresses

Customers are responsible for providing accurate shipping information. Please contact us as soon as possible if you need to correct your address. Changes cannot be guaranteed after an order has been processed or shipped.

2. Returns and Exchanges

Return Eligibility

Because Pure Note specializes in perfumes and fragrances, returns may be limited for hygiene and product-safety reasons.

If an item arrives damaged, defective, incorrect, or materially different from the product description, please contact us so we can review the issue and provide an appropriate resolution.

For other return requests, please contact us before sending any item back. Items must meet the applicable return conditions and any requirements communicated by our support team.

Opened or Used Products

For hygiene and product-safety reasons, opened, used, or unsealed fragrances may not be eligible for return unless the item is defective, damaged, incorrect, or otherwise covered by applicable law.

Damaged or Incorrect Items

Please contact us within 48 hours of delivery and include:

Your order number
A description of the issue
Clear photographs of the product and packaging, where applicable

We will review your request and explain the next steps.

How to Request a Return

Contact our customer support team with your order number.
Explain the reason for your return request.
Wait for return instructions and authorization, if applicable.
Follow the instructions provided by our team.

Please do not send products back before contacting us.

3. Refunds

If a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution.

Any applicable shipping charges and return shipping costs will be handled in accordance with the return circumstances and applicable law.

4. Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please contact us with your order number. We will do our best to help investigate the shipment with the carrier.

5. Contact Us

For shipping, return, or refund questions, please contact:

Store Name: Pure Note
Email: Info@pure-note.com

Thank you for choosing Pure Note. We appreciate your business and are committed to helping you have a positive shopping experience.